Refund Policy

Version: 1.0 Effective date: May 15, 2026 Last updated: May 7, 2026

Overview

This refund policy applies to all paid ɳSelf subscriptions purchased through cloud.nself.org or nself.org/pricing. Self-hosted deployments using your own infrastructure are not subject to this policy.

Annual Plans

If you purchase or renew an annual subscription and are not satisfied, you may request a pro-rated refund within 14 days of the purchase or renewal date.

After 14 days, annual subscriptions are non-refundable for the remainder of the subscription term. You retain access until the end of the annual period.

Monthly Plans

Monthly subscriptions are billed at the start of each billing cycle. We do not issue refunds for partial billing months. You may cancel at any time and your access continues until the end of the current billing period.

Plugin Subscriptions

ɳSelf plugin bundle subscriptions (Claw Bundle, Chat Bundle, TV Bundle, Family Bundle, ClawDE Bundle, Sentry Bundle) follow the same refund schedule:

Annual bundle: 14-day pro-rated refund window from purchase or renewal date
Monthly bundle: No refund for partial months; cancel anytime for future periods

ɳSelf+ Membership

The ɳSelf+ all-access membership follows the same schedule as individual bundles above.

How to Request a Refund

To request a refund, email billing@nself.org with:

Your account email address
The subscription or bundle you are requesting a refund for
The purchase date
A brief reason (optional but helpful)

We process refund requests within 5 business days. Approved refunds are issued to your original payment method via Stripe.

Exceptions

We may issue refunds outside the standard windows at our discretion for:

Billing errors or duplicate charges
Service outages that substantially impaired your use of the Service for an extended period
Other circumstances we consider reasonable

Contact

For billing questions or refund requests, contact billing@nself.org.